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Claim Points
- TIME LIMITS
- FILING THE CLAIM
- DOCUMENTATION REQUIREMENTS
- AMERITRUCK HANDLING YOUR CLAIM
Time Limits
The bill of lading contract specifies that the claim must be received
by the carrier within 9 months after the delivery of property or, in
the case of non-delivery, within 9 months after a reasonable time for
delivery has elapsed.
Shipments originating in Canada are subject to the following Canadian
Bill of Lading Contract Terms and Conditions.
- Notice of loss, damage, or delay of goods must state the origin,
destination, date of shipment, and estimated amount of the claim.
- Notice of claim must be given in writing to the originating carrier
or the delivering carrier within 60 days after delivery or, in the
case of non-delivery, within 9 months from the date of shipment.
- Final statement of claim must be filed with a copy of the paid bill
within 9 months from the shipment date.
Filing the Claim
Only the shipper, the consignee, or a third party who has claim or title
to the freight may file a claim.
You must file your claim with the origin or destination carrier or with
the carrier on whose line the loss or damage occurred, if known.
To file a claim with AmeriTruck fax or mail your claim to:
AmeriTruck Freight Services Limited
3610 Nashua Drive Unit 4
Mississauga, Ontario L4V 1X9
Fax 905-671-8336
Note: If you fax your claim, please do not send a duplicate
Documentation Requirements
You must provide the following documentation:
- A claim statement showing the merchandise that was lost or damaged
and how the amount of the claim was determined.
The statement can be filed on AmeriTruck Cargo Loss & Damage Claim
form available online or from your AmeriTruck sales representative.
- A bill of lading or consignee's copy of the delivery receipt showing
that AmeriTruck transported the freight.
A copy of the bill of lading must be provided if the AmeriTruck PRO
number (shown on the delivery receipt) is not known.
- A delivery receipt with the loss or damage noted on it as evidence
of loss or damage.
- An invoice or other document establishing your cost for the lost
or damaged freight or an invoice for repairs made to restore the merchandise
to its original condition.
The following documents by themselves are not sufficient for a claim:
- Bad order reports
- Appraisal reports
- Notations of exceptions on delivery receipts
- Inspection Reports or requests
- Proof of delivery requests
AmeriTruck handling of Your Claim
Once your claim has been received with the proper documentation, AmeriTruck
will acknowledge receipt of the claim and attempt to settle it within
30 days.
Investigation of some claims may take longer. If your claim cannot be
settled within 120 days, AmeriTruck will notify you immediately of what
needs to be done to conclude your claim. AmeriTruck may refer your claim
to other carriers if they were involved in the transport of the shipment.
You will be notified if this is done. It generally takes longer to investigate
a connecting line claim than it does if Ameritruck is the only carrier
involved.
If a delay in settling your claim occurs, we ask your understanding.
If you believe the delay is excessive, feel free to call us at (800)
228-2203 at any time or write to us concerning the status of your claim:
AmeriTruck Freight Services Limited
2610 Nashua Drive Unit 4
Mississauga, Ontario L4V 1X9
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